Shipping Policy
Thank you for shopping with DulyPets. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.
Order Processing Time
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays)
- Orders placed after 5:00 PM (EST) will be processed the next business day
- Once your order has been processed, you will receive a confirmation email with shipping details
During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Locations
- We currently ship within the United States only 🇺🇸
- We offer FREE shipping across all states in the USA
- At this time, we do not ship internationally
Estimated Delivery Time
- Standard Shipping: 7–12 business days
Delivery times may vary depending on your location and external factors.
Please note:
- Delivery times are estimates and not guaranteed
- Delays may occur due to weather, carrier issues, or high order volume
Shipping Costs
- We offer FREE Standard Shipping on all orders within the United States
Order Tracking
- Once your order has shipped, you will receive a tracking number via email
- You can use this number to monitor your package’s delivery status
If you do not receive tracking details within 5 business days, please contact us.
Incorrect Address Information
Please ensure your shipping address is accurate at checkout.
DulyPets is not responsible for:
- Delays due to incorrect or incomplete addresses
- Orders delivered to incorrect addresses provided by the customer
If you notice an error, please contact us immediately.
Lost or Delayed Packages
If your package is delayed beyond the estimated timeframe:
- Check your tracking information
- Contact the shipping carrier
If further assistance is needed, contact us — we will help resolve the issue.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the package and product
- Contact us within 48 hours of delivery
- Include your order number and photos
We will review the issue and provide a suitable resolution.
Split Shipments
Some items may ship separately depending on warehouse availability.
If this happens, you will receive separate tracking numbers.
Contact Information
If you have any questions about shipping, please contact us:
Shop Name: Dulypets
Live Chat: Available on our website
Mail: support@dulypets.store
Phone: +17279103941
Address: 415 Sandy Ridge Road McDonough GA 30252, USA
We aim to respond within 24 business hours.
Our Commitment
At Dulypets, we are committed to providing reliable and transparent shipping services.
Your satisfaction and trust are our top priorities.
Thank you for choosing Dulypets
